SHIPPING & RETURNS
We know you are eager to receive your order and so are we! Once your order has been received and processed it will be shipped out.
The standard delivery time is 3-5 days, however we aim to provide the fastest service possible so you may receive your order sooner.
All orders are sent via a tracked delivery service so a signature will be required. Orders are still currently sent via a tracked service, but new measures now mean a signature won't be needed. The mail team will take evidence of it being delivered to your door instead.
*Please note: It is the customers responsibility to provide correct information and they will be liable for the goods should information be incorrect.
Need to return? No problem. Items can be returned within 14 days of your receipt. Please Contact Us with your name, order number, the item(s) you wish to return and the reasons for this.
The customer is responsible for all the return costs and is liable for that item(s) until it has been received by El Obsession. A tracked delivery method is recommended to ensure the item(s) is received safely.
Refunds are made via your original payment method and this may take 1-10 days to reach you, upon El Obsession confirming and processing the refund.
Items must be returned in a good condition and must be unworn
Items that have been washed will NOT be accepted
Any items considered to have strong smells will NOT be accepted (body odour, perfumes, deodorants, fake tans etc)
Any items containing human/animal hair will NOT be accepted
El Obsession has the right to refuse a refund should the item(s) fail to meet the returns guidelines.
Exchanges are NOW AVAILABLE! In most cases we are now able to provide like for like exchanges. **Please note this is only when stock levels allow!**
If you would like to exchange your item for a different size or a different colour (where possible), please Contact Us and let us know. You'll receive instructions from there!
Please Note: The customer is responsible for the return postage for an exchange. El Obsession will then send out your exchange free of charge.
Faulty item? We are sorry to hear this. In the event you feel you have a defective item please Contact Us with your name, order number, which item is damaged, a description and photographic evidence.